Frequently Asked Questions
Everything you need to know about your Buchan experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3–7 business days, while express options are available at checkout for delivery within 1–2 business days.
What is the Buchan return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specific collection dimensions.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Buchan is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or certified sustainable fabrics.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel an order within 60 minutes of placement by contacting our support team.